Video Prototypes for Service Design

Video prototypes are a powerful, but often underutilized design tool, that can help teams explore service concepts, bring them to life, and share them effectively with just about any stakeholder imaginable. In this workshop, we’ll introduce participants to the main types and use cases of video prototypes, and share our process for getting from storyboards to screens. 


Michael-Owen Liston, Product Designer,

Michael works as a Product Designer at, Toronto’s favourite JavaScript engineering consultancy. He is a graduate of and visiting faculty at the Copenhagen Institute of Interaction Design, and co-founded Service Design Toronto with Linnea Vizard in 2012. Prior to entering the design field, Michael toured and recorded as a freelance double bassist for over a decade. He also worked at frontline mental health and harm reduction projects in both Vancouver and Toronto, including InSite, North America’s first supervised injection site. Michael’s past design work has included Toronto SickKids Hospital, the New York Public Library, Immigration, Refugees, and Citizenship Canada, and the Greenlandic House in Copenhagen.


Dan Epstein, Associate, Service Design, Bridgeable

Dan Epstein is a design researcher and video maker at Bridgeable, a service design consultancy in Toronto. His past work includes the documentary "Crisis of Distrust: Police and Community in Toronto," and "Defenders," a video installation which was a featured exhibition in the 2013 Scotiabank Contact Festival. He started working in the design world in 2014, and has since worked on design projects in a diverse range of subject areas, from law to healthcare and financial services.